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Delivery & Returns

What is your cancellation / return policy?

As soon as you place your order, we begin the procurement process from your chosen furniture manufacturer. Once the order is placed, Payless Furniture and Mattress and its respective customers each become financially obligated to purchase the products ordered. Therefore, Payless Furniture and Mattress is not able to accept cancellations in whole or in part. If a cancellation is permitted, all cancelled orders will be subject to a cancellation fee of thirty percent (30%) of the order, or portion of an order cancelled plus actual shipping charges.


What are your shipping charges?

Product prices do not include shipping and handling, as these fees are paid at the time of delivery. Estimated shipping costs are provided in good faith, but may vary. Shipping is by independent contract carriers, who are obligated to fulfill delivery of your order. They will contact you prior to delivery, so as to establish an approximate time window for you to receive your delivery. If no one is at home to receive your delivery, a repeat delivery charge will be incurred. Remote or inaccessible delivery areas may be subject to surcharge, or you may be required to take delivery at a location acceptable to our contractors.If you choose to pick up your merchandise at our factory, we will notify you when your order is ready for pickup.